Who is FCSA and who do we serve?

Welcome and thank you for visiting our website. FCSA is a nonprofit 501 (c) (3) corporation founded in 1989. The original founders of the organization were Fairbanks Alaska community members with a diverse range of professional backgrounds committed to helping children with a wide spectrum of behavioral health issues and mental illness. At inception FCSA was a very small organization that consisted of one day treatment program and 15 staff members. Today FCSA is a large diverse organization with over 200 employees and a provider of services in Fairbanks, and the surrounding communities, as well as, the Mat-Su Valley. FCSA serves 200 children and young adults daily and 400 annually. FCSA services are not limited to those residing within the communities that FCSA delivers treatment in; our service delivery reach is much greater. In particular because of our specialty residential programs and aftercare support services clients from all regions of Alaska relocate to receive treatment services.

FCSA primarily serves children and young adults, ages 5 through 17, but as needed and circumstances permit up to age 21 for young adults requiring transitional assistance to adulthood. The types of treatment services FCSA provides with few exceptions cover the complete scope of mental health treatment needs for children and young adults. The range extends from outpatient, to day treatment, to independent living skill development, to foster care, and residential short-term and long-term.

FCSA is managed by a nine member Board of Directors and it has a proud history of excellent management which has been the base on which the organization has been able to successfully expand and provide additional services. FCSA was one of the first behavioral health treatment organizations in Alaska to be nationally accredited by the Commission on Accreditation of Rehabilitation Facilities. FCSA was also one of the first organizations in Alaska to be licensed by the State to recruit, establish and monitor foster homes. It has been our goal to have FCSA’s workforce reflective of the families and children we serve and we are extremely pleased that we have been able to achieve that goal with a workforce that is not only experienced and dedicated but also culturally diverse and reflective of those we provide services to.

The future holds many challenges for FCSA but we have confidence and look forward to meeting and overcoming those challenges.

Sincerely,
Justin Borgen
Chief Executive Officer

“FCSA has the best foster homes in the Mat-Su Valley.”
OCS WORKER

MANAGEMENT

FCSA's management team provides a solid foundation for the full spectrum of services provided by our organization. Each managerial department works to ensure that every program is able to address the needs unique to the services they provide. FCSA management is hands-on, involved in the daily operations of providing quality services to Alaskan youth and their families. The management of FCSA is pleased to have an experienced, dedicated and committed managerial team who continually strive to ensure that all services provided to our clients are seamless and superior in nature.

EXECUTIVE & GENERAL ADMINISTRATION

FCSA's Chief Executive Officer (CEO) provides a direct link to the Board of Directors and a liaison to the communities in which services are delivered. The CEO is responsible for removing barriers to service delivery, developing and maintaining working relationships with state, federal and local agencies, funding procurement, and ensuring program goals and objectives are achieved and sustained.
The Director of Administrative Services fulfills a large number of responsibilities including fulfilling the duties of the FCSA Director of Health and Safety and providing support to the Board of Directors.

FISCAL

FCSA's Fiscal Department has been characterized as a cornerstone of the organization's success over the years, providing consistently sound fiscal management. The Fiscal Department is operated under the direction of a Chief Fiscal Officer who ensures that all funding is efficiently and effectively expended. The Board of Directors oversees an independent audit report, conducted annually on all fiscal operations. The Chief Fiscal Officer fulfills a large number of responsibilities including the duties of FCSA Risk Manager.

QUALITY ASSURANCE

The Quality Assurance Department is responsible for conducting internal reviews and management of all client files to ensure they comply with all accreditation, state licensing and Medicaid regulations; administering biannual consumer, community and staff satisfaction surveys, and overseeing all program forms for consistency, uniformity and regulatory purposes. The Director of Quality Assurance fulfills a large number of responsibilities including the duties of FCSA HIPAA Privacy Officer.

CLINICAL SERVICES

FCSA maintains, within the management structure of the organization, a clinical department that is overseen by the Director of Clinical Services. The function of the department is to assure that all treatment services are delivered in a quality manner and in accordance with nationally recognized best practices of the behavioral and mental health treatment profession. Another key function of the department is to assure that all clinical staff receives regular and consistent training and professional enhancement opportunities to assure the professional growth of the staff and consistency in treatment across all programs.

HUMAN RESOURCES

The Human Resources Department ensures all employment policies and practices are fair and equitable and in compliance with regulatory agencies. The Human Resources Department also oversees FCSA's employee health plan, ensures staff training interests and needs are provided for, disseminates employee information, and collects affirmative action data.

TRAINING DEPARTMENT

FCSA's Training Department is dedicated to providing quality training for all employees and foster parents licensed through FCSA. Trainings provided include: new-hire orientation, CPR/First Aid, Tact II, cultural competency as well as a vast array of topic areas applicable to employees and families working with children and youth that are in need of behavioral health or mental health services.

Management Staff

Justin Borgen, Chief Executive Officer
Suszan Dale, FCSA Director of Program Operations
Cindy M. Massingill, Director of Administrative Services
Kimberly Houston, Director of Quality Assurance
Margaret Hernandez, Chief Fiscal Officer
Ernie Manzie, Director of Education Services
Lonnie Hovde, Director of Human Resources
Tammy Sellars, Director Wasilla Behavioral Health Services

Board of Directors

Family Center Services of Alaska is governed by a Board of Directors, the current Board President is Charlie Sparks. The Board of Directors is responsible for providing direction, representing FCSA and its philosophy to the community, and governs the agency by board policies and planning objectives. Current Board Members are as follows:

Charlie Sparks, President
Benjamin Udden, Vice-President
Cory Borgeson, Treasurer
Amy Isaacson, Secretary
Linda Anderson
Nathon Blackburn

Lynn Harrison
Polly Hyslop